top of page

Shipping, Cancellation & Returns

Shipping Policy

Our shipping policy is designed to ensure that your order reaches you promptly and in perfect condition. Once your order is finalized and you receive a "Dispatch Confirmation E-mail," we utilize reliable shipping methods and take meticulous care in packaging to guarantee a smooth and secure delivery process.

​

We believe in building trust through clear communication, which is why all shipping costs are presented transparently at checkout. There are no hidden charges. This commitment to clarity helps us ensure our customers feel confident and valued. At Patches Point, your satisfaction is paramount, and our shipping policy is a direct reflection of that commitment.

Estimated Delivery time : 6-7 days

Return & Exchange Policy

At Patches Point, we stand by the quality of our uniform patches and prioritize your experience with our products.

​

In the unlikely event that an item you receive is physically damaged, defective, or different from its description on Patchespoint.in, our Return & Exchange policy is here to assist you. The policy is designed to make the process for all eligible returns simple and clear, as outlined in our Conditions of Sale.

​

We believe that a transparent and customer-centric return policy is essential for building trust. It reassures you that while some items, like those with "buyer's remorse" or those marked "non-returnable," are not eligible, we are committed to addressing any issues with products that do not meet our quality standards. Your satisfaction is our priority at Patches Point, and our policy reflects our dedication to a seamless and reliable shopping experience.

Cancellation and Refund Policy

At Patches Point, we want to ensure you have the best possible experience. If you need to cancel an order or request a refund, please review our policy below.

​

 

Cancellations

​

 

You may cancel your order at no cost at any time before the Dispatch Confirmation Email is sent or within 12 hours of placing your order, whichever comes first.

To cancel your order, please contact our customer service team at patchespoint@gmail.com with your order details.

​

 

Refunds

​

 

Refunds are processed for returned items that are defective, damaged, missing parts, or different from the product description. Items must be returned in their original condition with all packaging and accessories.

​

Products marked as “non-returnable” on the product detail page cannot be returned.

​

Refund requests for eligible products must be made within 10 days of delivery. The refund will be processed after we receive and inspect the returned product.

​

If a replacement is not available for a defective product, a full refund will be issued.

​

Refunds will be credited to the original payment method used at the time of purchase.

​

Please note that Patches Point is not responsible for any delays caused by third-party services or vendors and does not cover return shipping costs unless the item is defective or different from what was ordered.

bottom of page